CONTACT / SUPPORT
Submit a ticket through the user panel for account, international connection, billing, or refund issues. Explain what happened and what you’ve already tried to help us investigate.
For connection problems, failed subscription renewals, order status questions, and refund requests. Sign in to the relevant account in the panel, then open the ticket section. For order inquiries, use the account that placed the order.
Open a support ticketWe don’t publish a fixed response time or guarantee an immediate reply. Check your ticket in the panel for updates. If you need to add information, reply in the same ticket to keep the full context together.
We haven’t published a public contact email address. For account or order issues, use the ticket section in the panel. Email support is not available, and there is no email response-time commitment.
We haven’t published a Telegram contact account or group. For support, use the ticket section in the panel. Don’t send account or payment information to unverified accounts.
Share only information relevant to your issue. Don’t include passwords, payment credentials, full subscription links, or access tokens in your ticket or screenshots.
Include your device’s operating system, client name, selected region and route type, and when the issue occurred. Specify whether you can’t connect or are connected but can’t open the target app; these require different troubleshooting steps.
Include your current network, the exact error message, and what happened after switching routes or networks. If you attach a screenshot, keep the error visible and hide account and subscription details.
Troubleshooting guideInclude the plan name, order ID, payment method, and order status shown in the panel. If your payment went through but the status hasn’t changed, you can attach a screenshot of the payment result with sensitive details hidden. Don’t share full payment credentials.
The service offers a 7-day refund policy. Submit refund requests through a support ticket. Review the refund policy for details; check your ticket for updates.
Read the refund policyNew to the service? Follow the guide to get a client and import your subscription. For account, data reset, or payment method questions, check the help center first. If the issue persists, include the steps you’ve already checked in your ticket to avoid repeating troubleshooting.